Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help language...
Curated OER
Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
Humanities Texas
Primary Source Worksheet: Lyndon B. Johnson and Martin Luther King Jr., Excerpt of Telephone Conversation
Imagine listening in on a conversation between President Lyndon B. Johnson and Dr. Martin Luther King Jr., as Johnson outlines the support he needs from King to pass the legislation required for programs essential for "The Great...
Curated OER
Telephone Skills: Role Plays
Pupils engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
Perkins School for the Blind
Conversation Skills
It is so important for learners with multiple disabilities to learn how to communicate for both social and functional reasons. Each child will choose a topic from the list and generate five questions related to that topic. They'll split...
Middle Tennessee State University
The Invention of the Telephone
All of the people in your class would agree that life would be different without the invention of the telephone! Study Alexander Graham Bell's most famous and influential invention through the primary source document of his sketch of the...
Perkins School for the Blind
Telephone Skills
What kid doesn't love talking on the phone? Learners with visual and intellectual disabilities get comfortable using several types of telephones. They begin by examining the phone, dialing, answering the phone, and then they work into...
Louisiana State University
Phone Skills - Alone and Okay
What do you do when you are alone and the phone rings? How do you handle an emergency situation? Learners discuss and practice how to use the phone when they are home alone. They use clear communication, look up phone numbers, and talk...
Curated OER
English Vocabulary Skills: AWL Sublist 8 - Exercise 5 B
In this online interactive English vocabulary skills instructional activity, students answer 10 matching questions which require them to fill in the blanks in 10 sentences. Students may submit their answers to be scored.
Curated OER
English Vocabulary Skills: AWL Sublist 10 - Exercise 3b
In this online interactive English vocabulary skills instructional activity, students answer 10 matching questions which require them to fill in the blanks in 10 sentences. Students may submit their answers to be scored.
Texas Education Agency (TEA)
Professional Communications in Business
Leave a message after the beep! Using the fun resource, pupils brush up on their communication skills by practicing taking and receiving phone messages. Additionally, they recreate an interoffice memo and create a meeting agenda to...
Curated OER
Yakety-Yak
Do talk back! The transcript of one side of a telephone conversation launches a study of dialogue. Class members imagine the response of the speaker on the other side of the conversation and record these responses on the provided...
Curated OER
Insurance Quotes
You're in high school and you just got the coolest car ever! But, now you need to start thinking about car insurance. Luckily, your teacher prepared you by engaging you in a life skills lesson plan like this one. The class actually calls...
Curated OER
Telephoning Problems Challenge Board Game
In this communication learning exercise, students participate in a board game that involves twenty-seven steps of how to carry on a telephone conversation with another person.
Curated OER
French: One-Sided Telephone Conversations
Allo? Qui est-ce? Hone the listening skills of your Francophiles by simulating telephone conversations. After reviewing basic french telephone expressions (some are included here), they conduct two conversations per day for one week. A...
Curated OER
Telephone Communication
Students role-play telephone conversations. They view a video of a telephone conversation and discuss the vocabulary used during the conversation. They practice conversations and substitute responses.
Curated OER
Telephone Messages
Students practice having telephone conversations. They create their own phone message after practicing with each other. They also identify the different parts of a telephone.
Curated OER
Can I Take a Message? A Telephone English Role-play
Middle schoolers play a game to practice receiving and relaying telephone messages. They are divided into two groups, callers and receivers. Receivers sit facing a wall, callers behind them. When a caller wants to make a call they tap...
Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Story Corps
The Power of Active Listening
Listen up! The game of Telephone launches a study of active listening. Class members watch a short video that demonstrates active listening and tips on practicing active listening. Pairs then interview each other and practice their...
Scholastic
Dear Miss Breed
This compelling plan based on the letters in the book Dear Miss Breed engages readers in learning what it was like for Japanese Americans following the attacks at Pearl Harbor. After reading the letters, young scholars will partake in...
Curated OER
Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
Curated OER
Today’s Telephone
Does your class know the history behind today's telephone? They will after reading a very interesting one-page informational passage. They'll learn all about the way phones have progressed to the amazing devices they've become as they...
Curated OER
Manners at Work: Corporate Etiquette Study Guide
Although this study guide is meant to accompany a 20 minute video which is not included, the pre-test, role-play exercise, and the phone and electronic communication etiquette rules are of value.
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