Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Balanced Assessment
Telephone Service
Class members must determine the best phone plan for customers. by assessing three different phone plans. Each plan price depends not only the number of minutes, but also the location of the calls — bringing in a third variable. Scholars...
Curated OER
Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
Curated OER
Know Your Telephone
Young scholars describe the parts of a cell phone and role-play a phone call to a customer service representative. They compare/contrast the price of owning and using a cell phone in the U.S. and Venezuela.
Curated OER
ADULT ESOL LESSON PLAN--Level 2--Telephone Communication
Students, after extensively reviewing the vocabulary list on the board, examine the form of communication that deals with all the aspects of a telephone: telephone bill, customer service, billing and disconnection/reconnecting fees.
Curated OER
ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
Curated OER
ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
Curated OER
Telephone Skills: Lesson 1 - Finding Phone Numbers
Students review the parts of a phone book and identify white pages, residential pages, yellow pages and government pages. They locate how to find information about pricing, making long distance calls, and contacting the phone company....
Curated OER
Government and Community Resources
Young scholars explore how to communicate using past tense and present perfect tense verbs. They discuss words related to postal activities and the procedures to follow when mailing letters and packages, registering mail, and buying...
Curated OER
Requesting and Canceling Utilities by Phone
High schoolers define new vocabulary associated with adding and canceling utilities by phone. They listen to a sample phone conversation between a customer and the utilities representative. They role play a telephone conversation with...
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Summertime -- Camping Memory Game
Students discuss the items needed to camp outside. They identify objects in a backpack and tell what the item could be used for. They hide the objects throughout the room and they are to find them.
Curated OER
Using and Paying for Electricity: Talking About Your Bill
Students practice using vocabulary associated with an electric bill. They conjugate verbs into the different tenses. They participate in a role-play in which they practice pronouncing the words.
Curated OER
What Do Salt Trucks Do?
Students predict what will happen to ice when salt is put on it. They make observations and discuss what actually happened to the ice. They relate their experiment to the salt trucks they see on the street.
Curated OER
Weather -- Snowmen in May
Students are read the story "Snowballs" and discuss what the conditions must be for it to snow. They make snowmen out of snow when it snows outside. They discover what happens to their snowmen when they take them inside.
Curated OER
Senses -- The Touching Game
Students practice making educated guesses about objects in their hands. They guess what the object is without looking at it and choose a word that describes it. They practice using new vocabulary as well.
Curated OER
Word Picture - Communicating Visually
Students examine how words and visual images are used to influence people. They choose a word to illustrate using both lettering and visual images. They present their work and it is critiqued by a peer review.