Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Skills
Young scholars discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Community Helpers
The book, Doctor Ted is used to kick off this lesson plan on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Getting it Straight with Latitude and Longitude Skills
Teachers can help students learn latitude and longitude skills using games and other motivating activities.
Peace Corps
Community
What is a community? Find out with a lesson that sheds light onto the different types of communities—school, local, and global. Scholars read informational text detailing the life of a young girl from Cape Verde and take part in a...
3C Skills Collaborative
Skill Twenty: Sell Successfully
"Selling is important in all professions because it involves synthesizing information and persuading people." Rather than using this as a lesson on how to sell a product, this resource might best be used as an inquiry into what goes into...
Tutorials Point India Private
E-Commerce Tutorial
How does electronic commerce benefit organizations, customers, and society? Scholars read about e-commerce as it applies to modern business practices in an informative tutorial. Pupils also discover different types of business models in...
Practical Action
Climate Change - Who's In Control?
How can both individuals and governments respond to climate change and take responsibility to reduce its effects on our environment? Here you will find three lessons filled with discussion, debate, and role-playing...
GeorgiaStandards.org
Using Connecting Themes in First Grade Social Studies
Foster contributing members of society with a social studies unit focused on five aspects of community. First graders discuss themes of culture, groups, location, scarcity, and change with discussion questions and activities about...
Curated OER
Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
ProCon
Net Neutrality
Should net neutrality be restored? Scholars prepare for a class debate on the topic using the included website. After reading a brief introduction to the issue, they review the main pros and cons in an attempt to arrive at an informed...
Curated OER
Transparent Shoebox Dig
Take this simulated archaeological dig one layer at a time with your young pupils to encourage observation, critical thinking, and careful attention. Using a transparent box full of layers of sand and artifacts, pupils examine the...
Curated OER
Stamps are Making News
Students analyze the cost of mailing a letter since 1917, then read a news article about the increasing stamp price and new Star Wars stamps that will be available. In this current events lesson plan, the teacher introduces the article...
Curated OER
The Economics of Information
Create an expert guide to local businesses in this instructional activity. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find....
Curated OER
Passport to the Eastern Hemisphere
Seventh graders explore the Eastern Hemisphere. They investigate the customs, currency, climate, location and other facts needed in order to travel to a specific country. Students receive a stamp on their "passport" when their research...
Curated OER
Conferences and General Courses Framework for the Law Elective: Mainstreaming Law-Related Opportunities in the Local Curriculum
Students study background information on the laws and customs that make up our legal system, our legislative system, and our executive branches of government.
Curated OER
What Are Our Talents?
Students read a book. In this philanthropy lesson plan, students read The Legend of the Indian Paintbrush and discuss the children in the story and the gift or talent they share with their people. Students determine what they have to...
Visa
Consumer Awareness
Help your pupils become wise consumers and avoid becoming targets for consumer scams and fraud. Here you'll find a PowerPoint presentation, instructional guidelines, worksheets, and suggested activities for developing shopper strategies...
Curated OER
What Do You Want to Sell?
Students explore how companies describe their products and services. They write business plans for companies based on their interests or needs.
Curated OER
Gathering, Traditions, and Nutrition of Our Food
Students gain a better understanding of what it means to eat seasonally through learning about traditional hunting, gathering, and food preparation methods of Athabascan tribes. By interacting with Native American Elders and...
Curated OER
Strategic Planning - Lesson Plan: 2 x 1 hour lessons
Students view a Powerpoint presentation about strategic planning. Students use a case study to analyze the strategies used by Tesco, a successful UK business.