Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Skills
Young scholars discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Community Helpers
The book, Doctor Ted is used to kick off this instructional activity on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do.
Curated OER
Customer Service: Checking Your Knowledge
In this job skills activity, students respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Getting it Straight with Latitude and Longitude Skills
Teachers can help students learn latitude and longitude skills using games and other motivating activities.
Balanced Assessment
Telephone Service
Class members must determine the best phone plan for customers. by assessing three different phone plans. Each plan price depends not only the number of minutes, but also the location of the calls — bringing in a third variable. Scholars...
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Curated OER
Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
Curated OER
Building Vocabulary with Word Fun
Learners discover palindromes. In this vocabulary skills lesson, students participate in 3 palindrome activities that require them to read and create number and word palindromes.
Peace Corps
Community
What is a community? Find out with a lesson that sheds light onto the different types of communities—school, local, and global. Scholars read informational text detailing the life of a young girl from Cape Verde and take part in a...
3C Skills Collaborative
Skill Twenty: Sell Successfully
"Selling is important in all professions because it involves synthesizing information and persuading people." Rather than using this as a lesson on how to sell a product, this resource might best be used as an inquiry into what goes into...
Curated OER
Oil + Water + Students= Knowledge
Students create advertising with the intent of protecting wildlife. In this service learning lesson, students craft advertisements and write persuasive essays regarding the protection of wildlife.
Tutorials Point India Private
E-Commerce Tutorial
How does electronic commerce benefit organizations, customers, and society? Scholars read about e-commerce as it applies to modern business practices in an informative tutorial. Pupils also discover different types of business models in...
Curated OER
Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
Curated OER
Know Your Telephone
Young scholars describe the parts of a cell phone and role-play a phone call to a customer service representative. They compare/contrast the price of owning and using a cell phone in the U.S. and Venezuela.
Illustrative Mathematics
Fixing the Furnace
This comprehensive resource applies simultaneous equations to a real-life problem. Though the commentary starts with a graph, some home consumers may choose to begin with a table. A graph does aid learners to visualize the shift of one...
Curated OER
Student Handout –People Helping
When you're in the workplace you need to know how to ask for and give help. Special needs individuals can look at each of the three workplace pictures and use the provided questions to practice asking for help. There are three questions...
Practical Action
Climate Change - Who's In Control?
How can both individuals and governments respond to climate change and take responsibility to reduce its effects on our environment? Here you will find three lessons filled with discussion, debate, and role-playing...
GeorgiaStandards.org
Using Connecting Themes in First Grade Social Studies
Foster contributing members of society with a social studies unit focused on five aspects of community. First graders discuss themes of culture, groups, location, scarcity, and change with discussion questions and activities about...
Curated OER
Restaurant Tipping Lesson
What do you do after a good meal, tip the server of course. The class calculates the appropriate tip to leave at a restaurant given certain bills. They identify the bill before and after tax and find the correct tip. A great way to put...
Curated OER
Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...