Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Issues and Complications of Delivering Quality Customer Service
High schoolers identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Mandy State of Mind
In this business worksheet, students find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
Curated OER
Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Business Location
Students consider factors that modern business, in the light of technological and economic changes, might have to consider in decisions to re-locate. The Activity is based around a scenario of a business selling CDs and DVDs to a variety...
Curated OER
Business Vocabulary
In this online interactive business instructional activity, students choose the multiple choice business words that complete 15 sentences. Students check off the right choices that appropriately answer 6 additional questions.
Curated OER
Free Enterprise System
What are the benefits of a having a free enterprise system. In groups, your young entrepreneurs create a new business concept and brochure, then work independently to write a brief essay on business freedoms. This a fun and motivating...
Curated OER
Strategic Planning - Lesson Plan: 2 x 1 hour lessons
Students view a Powerpoint presentation about strategic planning. Students use a case study to analyze the strategies used by Tesco, a successful UK business.
Curated OER
Total English Advanced: Business Ventures
In this business ventures and communication worksheet, students respond to questions pertaining to businesses they might enjoy starting and then write information regarding 2 new products or services
Curated OER
Teen Business Plan
Students use Microsoft Office to design documents associated with a teen based business. In this business plan lesson plan, students develop a business plan for a teen business. They use Microsoft Office to develop a professional...
Curated OER
Growing Money
Fourth graders sell plants. In this business lesson plan students propagate plants from cuttings. Students create a business to sell the plants they grow.
Curated OER
How Can Entrepreneurs Control Costs?
Students calculate fixed and variable costs. In this costs lesson, students read a case study about an entrepreneur and her business costs. Individuals complete the provided worksheets to find costs and make related business decisions....
Curated OER
Philanthropy "Giants"
Students report on the activism of corporate philanthropists. In this service learning instructional activity, students research companies that operate as philanthropists and identify their recipients.
Tutorials Point India Private
E-Commerce Tutorial
How does electronic commerce benefit organizations, customers, and society? Scholars read about e-commerce as it applies to modern business practices in an informative tutorial. Pupils also discover different types of business models in...
Curated OER
Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
Curated OER
Market Before You Produce
In this vocational worksheet, students answer nine questions about a product they could market and determine if it meets customer needs.
Curated OER
Information Action and Help
In this technology worksheet, students practice composing the e-mails needed in order to obtain information and get help on business projects. They practice asking for information and help.
Texas Education Agency (TEA)
Analyzing the Sales Process
Make the sale! Using the informational resource, scholars learn how to analyze the sales process to maximize profits. They design a poster depicting Maslow's Hierarchy of Needs, and then combine forces to create a PowerPoint presentation...
Curated OER
What Do You Want to Sell?
Students explore how companies describe their products and services. They write business plans for companies based on their interests or needs.
Curated OER
Pop Shop 4 - Shopkeeping
Students create a store where they sell pictures, tee shirts, and prints. In this store lesson plan, students learn about sales, marketing, and how to run a business.