Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Community Helpers
The book, Doctor Ted is used to kick off this instructional activity on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do. Â
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Customer Service Skills
High schoolers discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Issues and Complications of Delivering Quality Customer Service
High schoolers identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Provision of Customer Service and its Benefits
Pupils examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Curated OER
Oil + Water + Students= Knowledge
Students create advertising with the intent of protecting wildlife. In this service learning lesson, students craft advertisements and write persuasive essays regarding the protection of wildlife.
Curated OER
Philanthropy "Giants"
Students report on the activism of corporate philanthropists. In this service learning instructional activity, students research companies that operate as philanthropists and identify their recipients.
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Curated OER
Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
Curated OER
Marketing Research Projects
Young scholars research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...
EngageNY
Why Do Banks Pay YOU to Provide Their Services?
How does a bank make money? That is the question at the based of a lesson plan that explores the methods banks use to calculate interest. Groups compare the linear simple interest pattern with the exponential compound interest pattern.Â
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Peace Corps
Community
What is a community? Find out with a lesson plan that sheds light onto the different types of communities—school, local, and global. Scholars read informational text detailing the life of a young girl from Cape Verde and take part in a...
Texas Education Agency (TEA)
Analyzing the Sales Process
Make the sale! Using the informational resource, scholars learn how to analyze the sales process to maximize profits. They design a poster depicting Maslow's Hierarchy of Needs, and then combine forces to create a PowerPoint presentation...
Curated OER
Agriculture: It Doesn't Just Happen
After reading an informational text on the Agricultural Research Service, learners research the role of the ARS in Oklahoma. Using reputable online sources, they label a map of the state with relevant areas. Researchers focus on one of...
Curated OER
The Perfect Pet
Students take on role of an associate in a pet shop and help imaginary customers compare pets for sale.
Curated OER
Know Your Telephone
Young scholars describe the parts of a cell phone and role-play a phone call to a customer service representative. They compare/contrast the price of owning and using a cell phone in the U.S. and Venezuela.
Curated OER
Efficiency Can Solve a Host of Problems
Students explore the concept of efficiency. In this efficiency lesson plan, students read an article about efficiency in various industries such as health care, retail, and auto repair. Students identify a company that they think could...
Curated OER
Advertising sales
Students examine how advertising is an important community service; explaining that both businesses and customers benefit and that designing and selling ads requires professional knowledge and personal preparation.
Curated OER
ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
Code.org
The Cost of "Free"
Explore the trade-offs of using a free app. The fourth installment of a 12-part unit helps young consumers discover the cost of receiving a free service. They learn how these apps make use of their access to data.
Curated OER
The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
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