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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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Special Delivery—Handle with Care
Learners explore the concept of philanthropy. In this service learning activity, students visit a retirement home with their classmates. Learners deliver cards and plants to the residents there.
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Order in the School
Students consider goods and services that might be at the base of successful Web-based delivery services geared to students their age while they are in school. They act as entrepreneurs to develop plans for such services and create...
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Customer Service Skills
Young scholars discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
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Delivery Timeline
Students study the transportation and delivery service and complete a timeline activity. In this delivery and transportation lesson, students identify activities that need to be completed to make deliveries. Students arrange activities...
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Cartoons for the Classroom: You've Got Mail!
As the U.S. Postal System adjusts to virtual messaging, will snail mail slowly fade away? Examine the current phenomenon with your class through this political cartoon analysis, which has background information to give context for 2...
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What Every 4-H Leader Should Know
Designed as an overview of the benefits of a 4-H program, this presentation, created by faculty from Purdue University, would provide a terrific introduction. Those who are interested in starting a 4-H group or club could explore the...
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A Visit From The Jolly Postman
Students learn about the postal system and how mail is delivered. In this mail delivery lesson, students read The Jolly Postman: Or Other People's Letters and discuss the people and places the jolly postman would visit in their town. ...
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Who Works for Nonprofit Organizations? (6-8)
Students explore career opportunities in the nonprofit sector. In this career exploration instructional activity, students listen to guest speakers who work for nonprofit organizations explain their jobs. Students also examine the role...
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Phil's Garden of Good
Students read "The Rainbow Fish" and discuss how the fish benefited by giving others. In this sharing lesson, students prepare plants and letters for senior citizens. Students present their letters and plants at a visit to a senior...
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Floriculture
Various types of shops in the floral trade are presented in this presentation. Also provided, are descriptions of the types of services, clients and job opportunities that are available in this business.
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What Makes YouTube Unique
Start off a unit on YouTube with an introduction to the service and all that it offers. Learners watch various video clips before participating in a brief discussion about YouTube. The plan includes an activity based around information...
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Writing a V-Mail Letter
Learners investigate the challenges of delivering vast amounts of servicemen mail during World War II. For this historical perspectives lesson, students determine how to solve the problem that the postal service faced during the war and...
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The Cost of Community Services
Young scholars identify the types of services provided to citizens by local government and evaluate tax revenue versus the costs of delivering these services to developments. They evaluate the advantages of spatial relations to delivery...
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Absolutely, Positively a Force in China
Students explore the concept of company expansion. In this company expansion lesson, students read an article about FedEx and how it was able to expand. Students discuss how FedEx was able to expand. Students discuss reasons a product...
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Abuse and Neglect: United Nations Conventions on the Rights of the Child
Learners analyze the consequences of inadequate or inappropriate care giving (e.g., the effects of neglect or abuse). They analyze the influences that have impact on growth and development during adolescence. Pupils analyze services...
Curated Video
Reporting - Safety and Abuse Tool
Keep your charges safe online with instruction on how to report problems on YouTube. After providing learners with information on the Safety and Abuse Tool, demonstrate how to use the tool and discuss the feature. In groups, learners...
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Special Delivery-Opinion
Students are introduced to the concept of global climate change. Using data, they determine how much of the world is being affected by the increase in temperatures. They complete a worksheet and consider the evidence giving to them and...
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ALL: Health Care Pathways Overview (HST)
Students investigate careers in each of the five pathways of health care to include therapeutic services, support services, diagnostic services, biotechnology research and development, and health informatics.
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Working With Writing
Fifth graders research a topic of their choice using the internet, magazines, and books. In this research lesson plan, 5th graders are graded on their research and delivery skills of their presentation.
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Efficiency Can Solve a Host of Problems
Students explore the concept of efficiency. In this efficiency lesson plan, students read an article about efficiency in various industries such as health care, retail, and auto repair. Students identify a company that they think could...
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Calculating Postage
Students explore the services available to them at their local post office. As a class, students discuss the function of each method of delivery. Students choose a postal option appropriate to a scenario the instructor provides. This...
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Standard Envelope Sizes
Young scholars measure the length and width of various sizes of envelopes. After comparing the envelopes, they explore the ratios, percentages, and rates. Students discuss postal rates and compare the cost of mailing items, delivery...
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What Is Technology?
Second graders engage in a literature study that is concerned with transmitting new knowledge about modern technology. They identify different forms of technology and how it is used in everyday society. The lesson includes vocabulary...