Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Skills
Young scholars discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Practical Action
Climate Change - Who's In Control?
How can both individuals and governments respond to climate change and take responsibility to reduce its effects on our environment? Here you will find three lessons filled with discussion, debate, and role-playing...
Curated OER
The World's a Stage
In this Cleopatra and Ancient Egypt activity, middle schoolers learn about Cleopatra and the succession of Egyptian rules through the present day. Students watch a clip from the movie Cleopatra, read about events in the life of Cleopatra...
Curated OER
Marketing A Restaurant
Students simulate the opening and operating of a restaurant using the Four P's of Marketing. Students play the roles of all the people involved in the restaurant business, as well as customers, as they act out various "restaurant"...
Curated OER
ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
Federal Reserve Bank
Prices: The Marketplace’s Communication System
Explore the dual role of prices as signals and incentives, and discover how prices are determined by buyers and sellers in the United States economy.
Curated OER
Looking Toward a Higher Deity
Sixth graders study the tenets of the five major religions of the world. In this religion instructional activity, 6th graders investigate the tenets of Buddhism, Christianity, Hinduism, Islam, and Judaism by researching and recording on...
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Curated OER
Holiday Celebrations
Fourth graders explore three cultural holidays and compare and contrast the ways varied cultural groups celebrate their heritage. They participate in activities that promote cultural understanding and good citizenship.
Curated OER
Cinco de Mayo
Students become familiar with the celebration of Cinco de Mayo and the reasons Mexico fought for independence. In this Cinco de Mayo lesson, students write a KWL about Cinco De Mayo. Students explore celebration vocabulary in Spanish....