Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Skills
Students discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Practical Action
Climate Change - Who's In Control?
How can both individuals and governments respond to climate change and take responsibility to reduce its effects on our environment? Here you will find three lessons filled with discussion, debate, and role-playing...
Curated OER
ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
Federal Reserve Bank
Prices: The Marketplace’s Communication System
Explore the dual role of prices as signals and incentives, and discover how prices are determined by buyers and sellers in the United States economy.
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Curated OER
Cinco de Mayo
Students become familiar with the celebration of Cinco de Mayo and the reasons Mexico fought for independence. In this Cinco de Mayo lesson, students write a KWL about Cinco De Mayo. Students explore celebration vocabulary in...