Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
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Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
For this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
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Oil + Water + Students= Knowledge
Students create advertising with the intent of protecting wildlife. In this service learning lesson, students craft advertisements and write persuasive essays regarding the protection of wildlife.
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Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
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Customizing A Microsoft Management Console
In this technology worksheet, students practice developing the skills of managing a computer network system and creating some of its configurations.
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Supply Chain Management
Learners identify the steps of production. In this supply chain activity, students determine how businesses monitor production and trace the supply chain of products they own. Learners also discuss ethical issues related to the supply...
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ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
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Asda in a Pickle After Rat Found in Gherkins
Practice reading and speaking through a simulation activity in which learners role-play as store managers and angry customers. The class also reviews present and past-perfect tenses. Extensions and a print-friendly handout are provided.
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Accounting/ Marketing Cookies
Second graders become involved in the advertisement, marketing, and development of their own cookie business. Students must choose a job for the preparation and baking of the cookies. Students also manage the profits and advertisement of...
Mojang
Minecraft – Pocket Edition
You don't have to be a Minecraft wiz to know that this app has great playability for your learners! As afterschool programs and classroom projects around the world demonstrate, this game goes well beyond placing blocks and traditional...
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Group Advertising Project Using iMovie
Students, while working in groups, pick a product or service from one company to invest in for the Newsday Stock Market Game. They develop an advertisement for the product or service utilizing the iMovie program on the computers.
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Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...
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ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
National Science Teacher Association
Middle School Sampler: Science
Focus on inquiry-based learning in your science class with a series of activities designed for middle schoolers. A helpful packet samples four different texts, which include activities about predator-prey relationships, Earth's axis and...
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Fun At Work Day
In this Fun At Work Day worksheet, students complete activities such as reading a passage, matching phrases, fill in the blanks, correct word choosing, multiple choice, sequencing, unscramble the sentences, write questions, take a...
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Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
K12 Reader
What is a Tribal Government?
What is life like on a Native American reservation? Learn about the ways a tribal government works with a reading comprehension activity. After reading a short passage, kids use context clues to answer five comprehension questions.
Visa
Consumer Awareness
Help your pupils become wise consumers and avoid becoming targets for consumer scams and fraud. Here you'll find a PowerPoint presentation, instructional guidelines, worksheets, and suggested activities for developing shopper strategies...
Practical Action
Climate Change - Who's In Control?
How can both individuals and governments respond to climate change and take responsibility to reduce its effects on our environment? Here you will find three lessons filled with discussion, debate, and role-playing...
Curated OER
Sign Language Alphabet
In this sign language worksheet, students review, discuss, practice and color the sign language alphabet sheet. Students practice with a partner signing their own names.
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Telling Time
In this telling time instructional activity, students cut out forty-two clocks, shuffle the clocks and then put them in sequential order by telling time in fifteen minute increments starting at 1:00am.
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Camel Number Cards 1 to 20
In this camel number cards worksheet, learners cut out and color 20 cards each with a number written on the hump of a camel.
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Simple Past/ Past Continuous
In this verb activity, students focus on simple past and past continuous tense. Students complete 15 fill in the blank statements, with he ability to self check using this online interactive activity.