Curated OER
Provision of Customer Service and its Benefits
Students examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Business Letters: Writing a Letter of Complaint
Learners analyze the language features and layout of a letter and discuss the language used to describe the features. They write a letter of complaint, requesting that the problem be fixed, using the appropriate language and layout.
Curated OER
Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...
Curated OER
Asda in a Pickle After Rat Found in Gherkins
Practice reading and speaking through a simulation activity in which learners role-play as store managers and angry customers. The class also reviews present and past-perfect tenses. Extensions and a print-friendly handout are provided.
Curated OER
Using Information Services
Students practice using new vocabulary and using certain words when looking for an apartment. They file a complaint with the Department of Housing and Urban Development and list their rights and responsibilities as a tenent.
Visa
Consumer Awareness
Help your pupils become wise consumers and avoid becoming targets for consumer scams and fraud. Here you'll find a PowerPoint presentation, instructional guidelines, worksheets, and suggested activities for developing shopper strategies...