Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Issues and Complications of Delivering Quality Customer Service
Students identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Mandy State of Mind
In this business worksheet, students find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
Curated OER
Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
The Economics of Information
Create an expert guide to local businesses in this instructional activity. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find....
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Business Location
Students consider factors that modern business, in the light of technological and economic changes, might have to consider in decisions to re-locate. The Activity is based around a scenario of a business selling CDs and DVDs to a variety...
Curated OER
Business Vocabulary
For this online interactive business worksheet, learners choose the multiple choice business words that complete 15 sentences. Students check off the right choices that appropriately answer 6 additional questions.
Curated OER
Free Enterprise System
What are the benefits of a having a free enterprise system. In groups, your young entrepreneurs create a new business concept and brochure, then work independently to write a brief essay on business freedoms. This a fun and motivating...
Curated OER
Strategic Planning - Lesson Plan: 2 x 1 hour lessons
Students view a Powerpoint presentation about strategic planning. Students use a case study to analyze the strategies used by Tesco, a successful UK business.
Curated OER
Teen Business Plan
Students use Microsoft Office to design documents associated with a teen based business. In this business plan lesson, students develop a business plan for a teen business. They use Microsoft Office to develop a professional portfolio...
Curated OER
How Can Entrepreneurs Control Costs?
Young scholars calculate fixed and variable costs. In this costs lesson, students read a case study about an entrepreneur and her business costs. Individuals complete the provided worksheets to find costs and make related business...
Curated OER
Philanthropy "Giants"
Students report on the activism of corporate philanthropists. In this service learning instructional activity, students research companies that operate as philanthropists and identify their recipients.
Tutorials Point India Private
E-Commerce Tutorial
How does electronic commerce benefit organizations, customers, and society? Scholars read about e-commerce as it applies to modern business practices in an informative tutorial. Pupils also discover different types of business models in...
Curated OER
What Do You Want to Sell?
Students explore how companies describe their products and services. They write business plans for companies based on their interests or needs.
Curated OER
Pop Shop 4 - Shopkeeping
Students create a store where they sell pictures, tee shirts, and prints. In this store lesson plan, students learn about sales, marketing, and how to run a business.
Curated OER
Efficiency Can Solve a Host of Problems
High schoolers explore the concept of efficiency. In this efficiency lesson, students read an article about efficiency in various industries such as health care, retail, and auto repair. High schoolers identify a company that they think...
Curated OER
Supply Chain Management
Students identify the steps of production. For this supply chain lesson, students determine how businesses monitor production and trace the supply chain of products they own. Students also discuss ethical issues related to the supply chain.
Curated OER
The Basic Questions: What, How, and For Whom?
Students review the various types of economic systems. As a class, they identify the three basic economic questions: what?, How?, and For Whom?. Using capitalism as an economic system, they discuss how each question is answered.
Delegation of the European Union to the United States
The Single Market and Free Trade
What are the benefits of a single EU market? Class members conclude their examination of the European Union by focusing on the single market concept designed to bring down barriers, create more jobs, and increase prosperity.
Curated OER
Marketing A Restaurant
Students simulate the opening and operating of a restaurant using the Four P's of Marketing. Students play the roles of all the people involved in the restaurant business, as well as customers, as they act out various "restaurant"...
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Curated OER
Group Advertising Project Using iMovie
Young scholars, while working in groups, pick a product or service from one company to invest in for the Newsday Stock Market Game. They develop an advertisement for the product or service utilizing the iMovie program on the computers.