Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Community Helpers
The book, Doctor Ted is used to kick off this instructional activity on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do. Â
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Customer Service Skills
Young scholars discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Issues and Complications of Delivering Quality Customer Service
High schoolers identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Provision of Customer Service and its Benefits
Students examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Curated OER
Mandy State of Mind
In this business worksheet, students find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
Curated OER
Philanthropy "Giants"
Students report on the activism of corporate philanthropists. In this service learning instructional activity, students research companies that operate as philanthropists and identify their recipients.
Curated OER
Understanding Tax: Your Role as a Tax Payer
Every adult should know that it is their responsibility to help fund public goods and services by paying taxes. Help young people get a handle on the history, evolution, purposes for, and reasons why they should pay taxes too.Â
Curated OER
Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Peace Corps
Community
What is a community? Find out with a lesson that sheds light onto the different types of communities—school, local, and global. Scholars read informational text detailing the life of a young girl from Cape Verde and take part in a...
Curated OER
Efficiency Can Solve a Host of Problems
Students explore the concept of efficiency. In this efficiency lesson plan, students read an article about efficiency in various industries such as health care, retail, and auto repair. Students identify a company that they think could...
Tutorials Point India Private
E-Commerce Tutorial
How does electronic commerce benefit organizations, customers, and society? Scholars read about e-commerce as it applies to modern business practices in an informative tutorial. Pupils also discover different types of business models in...
Curated OER
The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
Curated OER
American Indians of the Local Region
Students describe the American Indian nations in their local region long ago and in recent past. They research religious beliefs, customs, and various folklore traditions.
Curated OER
Conferences and General Courses Framework for the Law Elective: Mainstreaming Law-Related Opportunities in the Local Curriculum
Students study background information on the laws and customs that make up our legal system, our legislative system, and our executive branches of government.
Curated OER
Passport to the Eastern Hemisphere
Seventh graders explore the Eastern Hemisphere. They investigate the customs, currency, climate, location and other facts needed in order to travel to a specific country. Students receive a stamp on their "passport" when their research...
3C Skills Collaborative
Skill Twenty: Sell Successfully
"Selling is important in all professions because it involves synthesizing information and persuading people." Rather than using this as a lesson on how to sell a product, this resource might best be used as an inquiry into what goes into...
Curated OER
Afghan Culture
High schoolers brainstorm various aspects of culture. They read about specific cultural beliefs, customs and traditions among the people of Afganistan and then compare their own culture to Afgan culture. They critique their own culture...
Curated OER
Project-Based Learning: Diversity
Ethnic and cultural diversity are explored in a service learning lesson, great for upper graders. They participate in four weekly activities that require them to research ethnic and cultural diversity.
Curated OER
The Basic Questions: What, How, and For Whom?
Students review the various types of economic systems. As a class, they identify the three basic economic questions: what?, How?, and For Whom?. Using capitalism as an economic system, they discuss how each question is answered.
Curated OER
What Are Our Talents?
Students read a book. In this philanthropy lesson, students read The Legend of the Indian Paintbrush and discuss the children in the story and the gift or talent they share with their people. Students determine what they have to offer...
Curated OER
Customs
Students explore Chinese New Year. In this Chinese culture lesson, students read associated literature and use worksheets to explore aspects of the Chinese New Year. Students complete this lesson by making and hanging paper lanterns,...
Other popular searches
- Customer Service Role Plays
- Customer Service Skits
- Tourism Customer Service
- Customer Service Skills
- Customer Service Business
- Customer Service Restaurant
- Customer Service Manager
- Marketing Customer Service
- Telephone Customer Service
- Customer Service Complaints
- "Customer Service" Food
- Customer Services Role Play