Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Organizational Patterns: Comparison and Contrast Writing
Students write an essay comparing and contrasting their school experiences. Through guided practice, they create an outline of their elementary school experience and middle school experience. Using their outlines, students synthesize...