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Satisfaction Please!
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Lesson Planet Curated
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Unit

Satisfaction Please!

Collector: Ann V.
Reviewed by Lesson Planet
Publisher
Lesson Planet Curated

Who are you going to call when you have a customer service problem? The three lessons in the “Satisfaction Please!” unit module are about understanding consumer rights. Here, young consumers research organizations, government agencies, and media programs that can fight for your right to complain and get satisfaction. To end the unit, participants practice appropriate ways to address consumer problems.

27 Items 396 Views 51 Saves
Reviewed by Lesson Planet

Collection Details

Concepts

business ethics, business skills, consumer awareness, consumer skills, consumerism, consumers, credit, consumer reports, consumer goods, corporations, non-profit organizations, primary consumers, economics, business, consumer finance

Resource Details

Grade
9th - 12th
Subjects
Social Studies & History
3 more...
Resource Type
Units
Audience
For Teacher Use

Common Core

RH.9-10.1 RH.9-10.2 RH.11-12.1 RH.11-12.2

Collection Items

    Satisfaction Please! (Part 1)

    Satisfaction Please! (Part 1)

    Lesson Plan
    Assessment Rubric for Complaint Letters

    Assessment Rubric for Complaint Letters

    Rubric
    Sample Complaint Letter

    Sample Complaint Letter

    Student Reference
    Satisfaction Please! Checklist

    Satisfaction Please! Checklist

    Student Reference
    Online Letter Generator

    Online Letter Generator

    Activity
    Satisfaction Please! (Part 1): Projector Versions

    Satisfaction Please! (Part 1): Projector Versions

    Teacher Reference
    Satisfaction Please! (Part 1): Student Version

    Satisfaction Please! (Part 1): Student Version

    Activity
    Satisfaction Please! (Part 2)

    Satisfaction Please! (Part 2)

    Lesson Plan
    Satisfaction Please! (Part 2): Projector Version

    Satisfaction Please! (Part 2): Projector Version

    Teacher Reference
    Consumer Help Worksheet

    Consumer Help Worksheet

    Worksheet
    The Trade and Professional Associations Directory

    The Trade and Professional Associations Directory

    Student Reference
    Call for Action, Inc.

    Call for Action, Inc.

    Student Reference
    Better Business Bureau

    Better Business Bureau

    Student Reference
    Satisfaction Please! (Part 2): Student Version

    Satisfaction Please! (Part 2): Student Version

    Activity
    Satisfaction Please! (Part 3)

    Satisfaction Please! (Part 3)

    Lesson Plan
    National Association of Consumer Agency Administrators Report

    National Association of Consumer Agency Administrators Report

    Informational Text
    Satisfaction Please! (Part 3): Projector Version

    Satisfaction Please! (Part 3): Projector Version

    Teacher Reference
    Satisfaction Please! (Part 3): Student Version

    Satisfaction Please! (Part 3): Student Version

    Activity
    The Federal Trade Commission

    The Federal Trade Commission

    Student Reference
    Econsumer.gov

    Econsumer.gov

    Student Reference
    US Postal Inspection Service

    US Postal Inspection Service

    Student Reference
    Food and Drug Administration

    Food and Drug Administration

    Student Reference
    Consumer.gov

    Consumer.gov

    Student Reference
    The Federal Citizen Information Center

    The Federal Citizen Information Center

    Student Reference
    Organization Flow Chart

    Organization Flow Chart

    Graphic Organizer
    Consumer Sources Worksheet

    Consumer Sources Worksheet

    Worksheet
    Consumer Sources of Help Answer Key

    Consumer Sources of Help Answer Key

    Answer Key
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