Texas Education Agency (TEA)
Analyzing the Sales Process
Make the sale! Using the informational resource, scholars learn how to analyze the sales process to maximize profits. They design a poster depicting Maslow's Hierarchy of Needs, and then combine forces to create a PowerPoint presentation...
Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service: Checking Your Knowledge
In this job skills worksheet, high schoolers respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
Curated OER
Mandy State of Mind
In this business worksheet, high schoolers find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Customer Service Skills
Pupils discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Issues and Complications of Delivering Quality Customer Service
Students identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
TED Talks
Ted: Ted Ed: Malcolm Gladwell on Spaghetti Sauce
Malcolm Gladwell discusses the food industry's quest for the perfect spaghetti sauce, and takes a bigger look at the nature of choice and happiness. [17:34]
Other
Help for Growing and Starting Your Small Business
"From 200+ ways to be your own boss and how to calculate your start-up costs to sample business plans and more all from Business Know-How."
Other
Career Builder
Search hundreds of thousands of jobs ? across the nation or in your own neighborhood. Explore the Career Builder Database to search jobs by keyword, job category, company, or industry.
Council for Economic Education
Econ Ed Link: Competition Pizza
A lesson that teaches about competition in the marketplace that uses student-gathered information about businesses where they live. Includes student activities and links to national standards in economics and personal finance.
Other
Hub Spot: 14 Ways Technology Will Affect the Future of Customer Service
The progress of video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service, and even customer success itself, all present the potential for big changes in the day-to-day workings of customer...