Deloitte Insights: Creating the Government of the Future

The COVID-19 pandemic accelerated - in some cases, by years - the advance of the future of government. By necessity, government's response to the pandemic resulted in rapid change of the sort generally not seen in the public sector. From telehealth to telework, virtual courts to virtual education, agile regulation to rapid digitization - rarely in modern history have we seen so many large-scale experiments in government rolled out so quickly and at such a massive scale. This study examines the forces of change driving government transformation, the tools of that transformation, and future scenarios of what is possible. (Published Nov. 25, 2020)