Curated OER
Customer Service Skills
High schoolers discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Issues and Complications of Delivering Quality Customer Service
High schoolers identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Provision of Customer Service and its Benefits
Pupils examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Curated OER
Becoming Bilingual
Students explore the opportunities for bilingual workers. In this bilingual skills lesson, students select a foreign language to research and list ways their languages can be used in a work setting. Students explore career opportunities...
Curated OER
Hospitality Habits
Students identify the six most important hospitality habits and use them in their own jobs and communities. In this hospitality activity, students identify the top hospitality habits and create a map of their town to use the habits in...