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Your Telephone Speaking Voice
This is an article that covers many different telephone skills. It covers the proper answering techniques and the correct way to leave a message.
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How to Create a Great First Impression
This site describes how to make good initial immpressions by developing adequate telephone skills. Students who practice these skills will be more prepared for job interviews and careers.
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Market Connections: Research Faq
This page offers explanations of research methods and how they work. Though aimed at businesses, it provides good information about conducting school research as well.
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