Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help...
Curated OER
Teaching Telephone English for Business ESP English Classes
Learners practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
Curated OER
Can I Take a Message? A Telephone English Role-play
Students play a game to practice receiving and relaying telephone messages. They are divided into two groups, callers and receivers. Receivers sit facing a wall, callers behind them. When a caller wants to make a call they tap the...
Curated OER
ESL Basic English Verb Tenses
In this basic English verb tense worksheet, students choose the correct sentence and explain to their partner why it is correct. They write the correct verb form in the table at the bottom of the page under its correct name. There are 7...
Curated OER
Telephone Messages
Learners practice having telephone conversations. They create their own phone message after practicing with each other. They also identify the different parts of a telephone.
Curated OER
Please, Take A Message
Learners identiry which information is important to capture when dictating a telephone message. In pairs, students practice dictating and recording telephone messages using a dedicated telephone message pad. This lesson is intended for...
Curated OER
Telephone Skills: Role Plays
Students engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
Curated OER
Telephone Directory Assistance
Young scholars use their local telephone directory to locake information on a service provider.They write a descriptive paragraph based on the location of their service provider and the service they provide. This lesson is intended for...
Curated OER
Substance Abuse
High schoolers identify and define the symptoms of differently forms or substance and self abuse. They formulate opinions as to why people engage in these types of behaviors. Students create an action plan to help an individual who may...
Curated OER
Take A Message
Students practice accurate note taking skills, recording only pertinent information. Using proper grammar and useage, they record accurate phone messages. This lesson is intended for students acquiring English.
Curated OER
English Intermediate Grammar Review # 1
Students review the most important intermediate level English tenses, structure and functions using provided worksheet.
Curated OER
Informational Questioning
Young scholars practice writing basic questions to gain information. Working as a class, they identify questions they would ask to gain information about locations, time, and events. After writing their questions, they practice asking...
Curated OER
Community Resources
Students create a list of specific government offices and community agencies in their community. They define the services each of the agencies provides. Students demonstrate how to locate information about services providers in the...
Curated OER
Please Press One For More Options
Learners practice using automated phone answering systems. They discuss the many ways automated phone systems are used when trying to request information. Students role play calling service companies and using automated systems. This...
Curated OER
Calling in Sick
Students create a dialog for calling in sick to work. Dialogs must be created for single and multiple absences. Working with a partner, students practice their dialogs. This lesson is designed for students acquiring English.
Curated OER
Communtiy Medical Facilities
Students describe various medical facilities and the services they provide. Working in pairs, students research and list the location and telephone number of community medical facilities and the services they provide. Independently,...
Curated OER
Preventing Household Hazards
Students identify how household materials can be hazardous to themselves and family members. Precautions for preventing and/or minimizing various hazards are discussed as a class. Working in pairs, students create a directory of...
Curated OER
Seeking Clarification Through Questioning
Students review ads from the newspaper for goods they would like to purchase. They identify qeustions they would need to ask sales associates in order to make an informed decision about the purchase. Pairs of students simulate calling...
Curated OER
Banking Role Play: Five Simple Banking Transactions
Middle schoolers practice making basic bank transactions in English. They are divided into two groups: Bank Tellers and Bank Customers. Bank tellers sit in a line facing their clients. Bank tellers are given an activity sheet and play...
Curated OER
ESOL Personal Information
Students view different vocabulary cards with personal information words. They match pairs of cards with personal information vocabulary. They complete an information form and read their information to the class.
Curated OER
Writing Paragraphs
Twelfth graders examine the process of writing a paragraph that describes events in chronological order. They listen to a teacher-led discussion, construct a paragraph in pairs, and independently write a paragraph following the process...
Curated OER
Writing Paragraphs: Paragraphs which describe events in chronological order
Students explain the structure of a paragraph which describes chronological events. They demonstrate this by construction in writing of a paragraph.