In this video, a leader discusses the importance of sensational service in businesses. She emphasizes the need for genuine care, effective communication, and attention to detail in order to provide exceptional customer experiences....

Marketing part 1/3: The video discusses the importance of marketing and how it is not just about the product or service, but also about connecting with the customers and meeting their needs. The speakers talk about the different aspects...

Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan.

The video is about the journey of an entrepreneur who started from a small mom and pop store selling window coverings and blinds. He explains how the company grew and expanded into the online world, becoming the largest online seller of...

This 10 minute video explains in detail how you can create a positive first impression of your business to customers. You will learn some key techniques that will be easy to apply in phone and face to face situations.

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards...

This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have...

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards criteria...

What is your pet peeve? Today find out how to share the thing that annoys you most and learn why this can be a great way to get to know someone through a vibrant English conversation.

Have you heard native speakers use the phrasal verb check out? Today, we answer a listener question by showing you the 5 meanings of this phrasal verb- plus get top tips on how to prioritize which meanings to use first

Freelancing offers individuals the opportunity to be self-employed and provide services for a fee, granting them control over their work schedule and clients. With the freedom to work from anywhere with an Internet connection,...

What was life like for an enslaved person in America? This program explores the daily life and customs of enslaved children and adults from Colonial Times through Emancipation. What foods did they eat? How did they celebrate marriage?...

This video features veterans who are running successful businesses and sharing insights on what it takes to achieve success as an entrepreneur. They stress the importance of passion, perseverance, self-belief, and networking, and share...