Curated OER
Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
The Pumpkin Patch Missing Letters Worksheet- Upper and Lower Case Letter Matching
In this upper and lower case letter matching worksheet, students cut out 15 lower case letters which are printed on pictures of pumpkins. They match the pictures to the upper case letters shown on the worksheet.