In this video, the speaker reflects on the importance of receiving feedback as a trainer and shares personal experiences of how feedback has influenced their teaching approach. They discuss improvements made to handouts, the significance...

Mark is the Global Head of Diversity and Inclusion for Barclays. He is responsible for driving the global D&I strategy through strategic leadership of business-cluster plans, and embedding global agendas to drive effective...

Workplace bullying has a damaging negative effect that ripples through an entire organization. The costs of bullying and harassment in both human and economic terms can be huge. But what is bullying? Many confrontational human...

This video showcases the stress and challenges faced by a team in the workplace. It highlights the importance of addressing stress and finding healthy coping mechanisms. Overall, it emphasizes the need for a supportive and positive work...

In this video, two colleagues engage in a conversation about their attitudes and outlook on life. Steve is portrayed as a pessimistic individual who often dwells on his failures and lacks confidence. The speaker, on the other hand,...

In this video, the concept of workplace bullying is explored, highlighting its definition, examples, and impacts on victims. The discussion also touches on the overlap between bullying and harassment, as well as situations that may be...

In this video, the speaker emphasizes the importance of delivering exceptional customer service in order to ensure the success of the business. The video also introduces a new policy of getting things right the first time and emphasizes...

This video discusses the concept of resilience and its importance in bouncing back from stressful situations. It highlights that resilience can be learned and developed, and that it helps us perform better, make healthier choices, and...

This video emphasizes the importance of creating a warm and welcoming environment for new employees in order to foster trust, bonding, and enjoyment in the workplace. It highlights various strategies such as introductions, tours,...

In this video, the speaker discusses the importance of setting SMART goals and outlines a step-by-step process to achieve them. They emphasize the need to identify pathways, anticipate obstacles, and stay motivated through setbacks. The...

Peter Quarry and Eve Ash discuss how bullying and harassment are defined, how it impacts on health and safety, why some people target others, and the difference between unpleasantness and bullying. Peter provides tips on how to recognize...

Diversity can mean a lot of things in the context of the workplace. What kinds of diversity are there in the workplace? What are the goals of diversity? How can we be collaborative and unified, yet be diverse in the workplace? These and...

In this video, the speaker emphasizes the importance of emotions in customer service and how they can impact the overall buying experience. They discuss the significance of making customers feel respected and valued, as well as the role...

This video discusses the concept of strengths and the importance of being aware of them. It emphasizes that strengths can be discovered and developed throughout life, particularly in the context of work.

This presentation develops a basic understanding of the most common drugs in the workplace.

Ethical decision-making in the workplace falls into to broad categories - situational and not-so-situational ethics. Both of these kinds of situations require specific skills and strategies to overcome them. This section of the full...

The central theme of this course is self-discipline. How we think about ethical problems at work and how our mind processes these problems is a huge first-step in dealing with workplace dilemmas. This process of thinking about how we...

There are numerous kinds of lies and rationalizations used to excuse, explain, or mislead others. It's easy to fall into these traps when faced with business pressure. This section of the full course helps participants understand the...

This is the first video in the powerful Ethical Decision-Making series that defines and clarifies business ethics, covers kinds of workplace dilemmas, ethical expectations, sources of dilemmas, stakeholders, and getting your “ethical...

This video provides tips for workplace etiquette to help individuals maintain a professional image and positive perception within their organization. The tips include keeping your workspace clean, being mindful of decorations and...

In this video, the speaker emphasizes the importance of developing the ability to influence others in order to succeed in collaborative work environments. The video highlights that being persuasive is a learnable skill that can be honed...

How does the work ethics translate to ethics at work? This section of the course explores the issue of the work ethic and the need for moral and ethical codes at work.

This video discusses the importance of managing the relationships between employers and employees in a business. It explores the spectrum of trust between employer and employee and the factors that influence their relationship, such as...

A film about transgender people in the workplace, and what workplaces can do to respect and welcome their transgender employees