In November 1918, while World War I was ending in Western Europe, a brutal civil war erupted across the former Russian Empire. Lenin and the Bolsheviks fought for survival against various factions known as the "Whites," who rallied...

HMS Victory was one of Britain’s most powerful warships during the Napoleonic Wars, with a crew of over 800 men, including sailors, marines, officers, and midshipmen. Ships like Victory were Britain's primary defense against invasion...

In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the...

Customer retention is a vital to businesses and this video will help you understand key ways to keep customers and handle retention calls when customers are looking at cancelling your service. You will also understand the lifetime value...

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards...

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your...

This 10 minute video talks about discretionary effort and how to get more from our teams. It also covers what works best in order to encourage people to go the extra mile.

This 10 minute video will help you understand the importance of being aware of your business, its mission, vision and values, as well as keeping information current and that there may be things you can and cannot say to customers.

Brett is a management trainee with Cintas Fire Protection. Based out of Connecticut, Brett joined the company right out of college and is in their rotational program to develop leaders within the company.

Jessica is a Cosmetologist and Hair Stylist at Hair Solutions Salon & Spa in New Berlin, WI. As a trained cosmetologist, Jessica is responsible for hair cuts, coloring, facial waxing, and other style services offered at her salon. With a...

Explore George Washington's pivotal role in the American Revolution, from his political activism to his appointment as Commander-in-Chief of the Continental Army. Witness his initial challenges, strategic victories, and the ultimate...

Discover how Parisian bouillons revolutionized dining in the late 19th century, offering affordable, efficient meals to the working class. Meanwhile, the emergence of luxury hotels like the Ritz transformed Paris into a global center...

Uncover the origins of the modern restaurant, a Parisian invention that transformed dining with luxury, sophistication, and individual service. From its beginnings during the French Revolution to its establishment in the...

The U2 spy plane, in service for over 50 years, remains a vital asset for military reconnaissance. Its ability to fly at extreme altitudes and provide timely images makes it superior to satellite technology. Despite its outdated...

The Eurostar is a unique high-speed rail service connecting London, Paris, and Brussels. With speeds of up to 300 km/h and a significant portion of its route passing through a submarine tunnel, it offers a convenient and competitive...

During World War 2, a British engineering scientist had a Big Idea. The Big Idea was to bomb a German dam, causing massive water loss to German industry. His plan was to drop bombs from low-flying aircraft, and skip them into the dam...

100 years ago, two brothers had a Big Idea, and they changed the path of aviation history forever. Their idea was the challenge the theory of gravity and so the timeless dream of flying was realized. For Orville and Wilbur Wright, two...

HUNDREDS OF FANS AND SPORTS FIGURES ATTENDED THE FUNERAL OF PHIL O'DONNELL, THE CAPTAIN OF SCOTTISH PREMIER LEAGUE SIDE MOTHERWELL, WHO COLLAPSED AND DIED DURING A MATCH. MORE THAN 500 MOURNERS TURNED OUT TO PAY THEIR RESPECTS TO THE...

The Harrier is the only fighter aircraft with a true vertical take-of and landing ability. The Harrier first went into service during the 1960s and it has continued to be developed with new variants purchased by a number of air forces...

Since 1881 this tiny steam train has been carrying passengers and freight between Siliguri, at the base of the Himalayas, to the hill town of Darjeeling.

For 150 years the Steam Locomotive provided transport for cargo and passengers. Nowadays they're more likely to be found in railway museums, or taking tourists on special journeys to recall the old days.

FIFTY YEARS ON FROM THE MUNICH AIR CRASH WHICH CLAIMED THE LIVES OF EIGHT OF THEIR PLAYERS, MANCHESTER UNITED REMEMBERED THE BUSBY BABES. FIVE SURVIVORS OF THE DISASTER - BOBBY CHARLTON, HARRY GREGG, BILL FOULKES, KENNY MORGANS AND...

In 1959 the SRN1 crossed the English Channel. The hovercraft floated on a cushion of air and could travel over land, water or ice. Soon commercial machines were taking passengers at speeds far greater than could be achieved by...

Learn the essentials of earning and spending money in this lesson. Discover different ways to earn money through jobs and businesses, and understand the importance of budgeting to manage your spending on needs, wants, and...