Studens identify the variety of services available to them at their local medical facilities. In pairs, they role play different conversations that can take place during a medical emergency. Learners create a brief description of the...

Students identiry which information is important to capture when dictating a telephone message. In pairs, students practice dictating and recording telephone messages using a dedicated telephone message pad. This lesson is intended for...

Students compare and contrast the cost of medical care with or without insurance. Students differntiate between public and private clinics. They write a description of an ache or pain to share with a medical professional. This lesson...

Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This activity...

Learners analyze the importance of recognizing whether or not they have been given correct change. They brainstorm ideas for determining whether or not they have received correct change. Students model and practice dialog to request...

High schoolers review ads from the newspaper for goods they would like to purchase. They identify qeustions they would need to ask sales associates in order to make an informed decision about the purchase. Pairs of students simulate...