So, where do ideas come from? And what do you do with them once you have them? In this episode of Crash Course Entrepreneurship, Anna helps to answer these questions (and more) as we figure out what we need to do to launch our business.

In this video, we will look at the various technologies in which machine learning has revolutionized, including customer services, eCommerce, healthcare, travel and tourism, banking and finance, and general services.

Sustainable competitive advantages help firms stay ahead of their competition and one of the most important ways firms can develop sustainable competitive advantages is to work on developing loyal customers through...

Howcast - Cell phone contracts might seem iron-clad, but loopholes may let you get out of your plan without paying a dime.

Howcast - With new media innovator Howcast, it's easy to leverage engaging, cost-effective, high-quality instructional videos to help achieve your business goals. Howcast combines the energy and ingenuity of digital media with the...

Howcast - Printed catalogs are an annoying, persistent relic of a simpler era: the 1990s. So clear out your mailbox clutter and save a tree with a single phone call.

Howcast -If you believe that your Twitter account has been hacked, you can report this security breach even if you can't log into your account.

How can you determine what your clients like, love, or hate about your products and services? Well you need to ask them, and here we go over how to survey your clients for their level of satisfaction. Copyright Mark Wolters 2021...

Marketing - How Can We Use Social Media

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Accelerate the growth of your startup with this insightful video on digital marketing. Discover the tailored strategies and cost-effective tactics to establish a strong online presence, drive brand awareness, and attract customers....

Product Management sounds a bit like Project Management. But it’s very different. However, I often get asked the question.



So, in this video I’m going to answer the question, what is...

Communication Professor Reacts to Patricia Fripp's storytelling about bad customer service.

What can you do with a communication degree? We'll show salary data and 100+ job titles that communication graduates can pursue.

This video looks at ways to win back customers that have stopped using your services and ways to build customer loyalty.

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards criteria...

This video explains about the contact centre history, a brief history and some key components about contact centres.

Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan.

This 10 minute video explains in detail how you can create a positive first impression of your business to customers. You will learn some key techniques that will be easy to apply in phone and face to face situations.

In this 10 minute video module, we explain the importance of managing the needs of your customers and ways in which you can do that. It starts with good listening and understanding your customer so you can lead them to the best outcome.

This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch. You will learn some key tips on why to keep customers informed and how to do it.

In this 10 minute video you will learn how to put the customer first and sort out the problem or issue later. We will cover examples to follow, company rules to be aware of, what hold ups do to customers and benefits of understanding and...

This video explains what first contact resolution (FCR) is and why it's important for your customers and your business. You will also learn some handy tips for ways to improve your first contact resolution.

In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the...