Seven Dimensions
Ensuring a Respectful Workplace
This video showcases a toxic work environment where issues of interpersonal relationships, racism, and bullying are prevalent. The employees discuss their experiences with a colleague named Carol, who is accused of being racially...
Seven Dimensions
Handling Disagreements in Feedback
In this video, Peter Quarry discusses how to handle disagreements when giving feedback. They emphasize the importance of avoiding negative reactions and actively listening to identify the type of disagreement.
Seven Dimensions
Teaching Thoughtful Communication: The CRAP Method
This video introduces the concept of responding thoughtfully to a group of office employees. Using the acronym CRAP (Clarifying, Reflecting, Advising, Probing), it explains the importance of listening supportively and considering the...
Seven Dimensions
Handling Complaints and Difficult People in the Workplace
In this video, a frustrated individual confronts the receptionist about their car being blocked in the office garage. Tensions rise as they try to communicate their concerns, but with the help of another colleague, they eventually find a...
Seven Dimensions
Conflict Resolution and Mediation: Tips for Resolving Disputes
This video provides tips on how to effectively mediate a conflict between two people. It emphasizes the importance of setting ground rules, allowing each party to express their concerns without interruptions, and encouraging them to...
Seven Dimensions
Managing Emotions When Dealing with Difficult People
In this video, the speaker discusses the importance of managing emotions when dealing with difficult people. They highlight that reacting emotionally, particularly with anger, can escalate conflicts and have negative effects on one's...
Seven Dimensions
Fostering Open and Honest Communication in the Workplace
This video highlights the importance of open and honest communication in fostering a positive and supportive work culture. It emphasizes the value of respectful interactions, strong relationships between colleagues and managers, and the...
Seven Dimensions
Strategies for Dealing with Difficult People
In this video, the speaker discusses strategies for dealing with difficult people by building bridges and establishing rapport. They emphasize the importance of finding areas of cooperation and common ground, as well as mirroring the...
Seven Dimensions
Understanding the Product: Features vs. Benefits
In this video, the speaker emphasizes the importance of understanding the product and its value in order to effectively sell it.
Seven Dimensions
Strategies for Dealing with Difficult People at Work
This video discusses strategies for dealing with difficult people at work. He emphasizes the importance of self-reflection and taking responsibility for one's own actions and reactions.
Seven Dimensions
Creating a Positive First Impression
This video emphasizes the importance of creating a positive first impression in business. It highlights the significance of delivering efficient and responsive customer service, ensuring quick solutions and immediate satisfaction for...
Seven Dimensions
Apologies and Misunderstandings: A Lesson in Communication
In this video, a group of coworkers engage in a humorous discussion about apologies and the different types of sorry. They explore the importance of sincere apologies, accepting consequences, and the dynamics of their relationships. The...
Curated Video
My Blog: Working Things Out (The Answer is Out There)
Effective problem solving is one of the keys to finding solutions and resolving conflicts. In this program, students are taught the strategies and skills necessary to become problem solvers. Viewers will come to understand how asking...
Seven Dimensions
Building Strong Client Relationships and Exceptional Customer Service
In this video, the speaker emphasizes the importance of building relationships with clients and providing exceptional customer service. The focus is on creating a positive experience for clients and saving them money.
Curated Video
DENUNCIA EL COMPORTAMIENTO INAPROPIADO - Call out Inappropriate Behavior
Es un vídeo que sensibiliza sobre una serie de comportamientos inapropiados que, sorprendentemente, algunas personas siguen pensando que pueden salirse con la suya, por ejemplo, ser grosero o acosar a otra persona. En este vídeo, el...
TMW Media
ChangeMakers Will Travers - The Born Free Foundation
ChangeMakers Will Travers - The Born Free Foundation
Curated Video
The Robbers Cave Experiment: Understanding Tribal Conflict
This video covers the Robbers Cave experiment, which was a controversial study conducted in 1954 that manipulated groups of boys from competing camps to fight each other. The study's findings established the realistic conflict theory,...
Seven Dimensions
Effective Communication in the Workplace
This video discusses the importance of open and transparent communication within a company to avoid gossip and negativity. The overall message emphasizes the benefits of clear communication in fostering collaboration and problem-solving...
The Wall Street Journal
Writing for TV Comedy
The creator of Hulu’s 'Dollface' discusses the nuts and bolts of comedy writing and how to successfully navigate the industry to make your vision a reality.
Seven Dimensions
Being Passionate About Your Work
This video highlights the importance of passion and love for helping others in the workplace. It emphasizes the positive impact that passionate individuals have on customer service and overall job satisfaction. The message is clear: when...
Seven Dimensions
Strategies for Resolving Conflict with Difficult People
This video provides practical strategies for approaching and resolving conflicts with difficult people.
Seven Dimensions
Defusing Emotions in a Conflict
In this video, the speaker discusses the importance of diffusing emotions in conflicts and offers strategies to do so.
Seven Dimensions
Resolving Conflicts through Supportive Listening
In this video, a conflict between two employees, Sam and Alex, is resolved through a mediated conversation led by their supervisor, Marcus. The conversation focuses on active listening, understanding each other's perspectives, and...
Seven Dimensions
Resolving Conflict in the Workplace
This video emphasizes the importance of open communication and collaboration in resolving conflicts in the workplace. It highlights the need to focus on finding common ground and understanding each other's perspectives.