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Smart Technologies: Effective meetings.com: Are You a Good Listener?
"A big part of being an effective team member is being a good listener." Here you'll find a set of tips, based on the letters in the word, "ladder," that will enhance your interpersonal communication. Cursor down to get the information....
Curated OER
Analytic Technologies: Active Listening
Excellent article on reflective, or active, listening, a method used when trying to help the speaker deal with something. Includes a chart of choices made by the listener before giving a response.