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Live Career: Proper Phone Interview Etiquette Can Propel You to the Next Step
Although targeted at those doing phone interviews as part of a job search, the etiquette tips in this article would serve a journalist well. Focus on contact, follow-up, and how to seem organized and prepared.
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Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
Amby Duncan-Carr
Amby: Telephone Communications
Do you need to make a professional phone call? Before you pick up the phone, explore these telephone skills that allow you to communicate like a pro.