Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
Curated OER
Community Helpers
The book, Doctor Ted is used to kick off this lesson on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
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Customer Service Skills
High schoolers discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Issues and Complications of Delivering Quality Customer Service
Learners identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Customer Service: Checking Your Knowledge
In this job skills worksheet, students respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
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Provision of Customer Service and its Benefits
Pupils examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
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Mandy State of Mind
In this business learning exercise, students find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
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Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Balanced Assessment
Telephone Service
Class members must determine the best phone plan for customers. by assessing three different phone plans. Each plan price depends not only the number of minutes, but also the location of the calls — bringing in a third variable. Scholars...
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
Oil + Water + Students= Knowledge
Middle schoolers create advertising with the intent of protecting wildlife. In this service learning activity, students craft advertisements and write persuasive essays regarding the protection of wildlife.
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Philanthropy "Giants"
Students report on the activism of corporate philanthropists. In this service learning lesson, students research companies that operate as philanthropists and identify their recipients.
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Curated OER
Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
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Chart problems involving car defects and customer service departments
In this interactive worksheet, students solve two problems using the charts provided. Students must convey they are able to understand charts and how to read them.
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Student Handout –People Helping
When you're in the workplace you need to know how to ask for and give help. Special needs individuals can look at each of the three workplace pictures and use the provided questions to practice asking for help. There are three questions...
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Market Before You Produce
In this vocational worksheet, students answer nine questions about a product they could market and determine if it meets customer needs.
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Understanding Tax: Your Role as a Tax Payer
Every adult should know that it is their responsibility to help fund public goods and services by paying taxes. Help young people get a handle on the history, evolution, purposes for, and reasons why they should pay taxes too.
Curated OER
Marketing Research Projects
Young scholars research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...
EngageNY
Why Do Banks Pay YOU to Provide Their Services?
How does a bank make money? That is the question at the based of a lesson that explores the methods banks use to calculate interest. Groups compare the linear simple interest pattern with the exponential compound interest pattern.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
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