Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
K12 Reader
Customs and Traditions
Here's a two-part reading comprehension worksheet that asks kids to read a short passage about the customs and traditions of Native American tribes and then to answer a series of questions based on the article.
Curated OER
Custom Line Plot Worksheets
Do you need to create custom line plot worksheets for your math learners? Use this template to create the line plot. Include up to five questions below the plot.
Curated OER
The Customers
Exploring functions not represented by an expression is this task's secret. As your learners organize business customers in a database, they explore the definition of what it is to be a function.
Curated OER
Family Traditions, Customs and Beliefs
Young scholars discuss African childhood, explore family traditions, customs, and beliefs, examine African recipes, discuss differences or similarities in food preparation between the U.S. and Africa, and prepare a dish with adult...
Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
Curated OER
China's Customs
Learners discuss important customs and traditions in their cultures, examine Chinese customs and traditions, and work in groups to create skits about Chinese customs and culture.
Curated OER
Letter Fans (Can Customize)
Create a set of letter fans for your learners based on the letters or blended sounds that you're working on in your class. The printable allows you to customize the particular letters on the fan, making the activity applicable to any...
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Customer Service Skills
High schoolers discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Orange Or Apple
Flashcards Deluxe
A useful study tool, learners create decks or download pre-made decks to review. The app tracks your progress and allows you to customize your experience with each deck. Why not try it out and test yourself and your pupils on thousands...
Curated OER
Issues and Complications of Delivering Quality Customer Service
Learners identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Curated OER
Customer Service: Checking Your Knowledge
In this job skills worksheet, students respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Curated OER
Colonial Customs
Learners experience Colonial life and explore the customs of the 17th century. In this colonial America lesson plan, students play dress up, barter items, author pledges, and review 17th century etiquette.
Positively Autism
"When I Can Scream" Social Skill Story
Sometimes it is okay to scream and sometimes it is not. This 18-slide presentation shows kids when to use a loud, outside voice and when to use a quiet inside voice. Customized this social skills story by inserting the child's name and...
Curated OER
Provision of Customer Service and its Benefits
Pupils examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Curated OER
Seasonal Customs Worksheet
In this seasonal customs worksheet, middle schoolers identify, sort, and brainstorm customs associated with certain seasons of the year.
Curated OER
Celebrating Chinese Culture: Legends & Myths, Chinese New Year, Customs & Traditions
Learners read books about other cultures and explore their customs and traditions. They discuss the meanings of myths and legends and then brainstorm examples of stories that fit the description. Students experience hands-on activities...
Curated OER
School Customs Worksheet
In this school customs worksheet, learners answer 6 questions to enable them to consider the folklife of their school to inspire classroom discussion of the topic.
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Dropbox
Custom Teacher Subway Sign
Dare to aim high. Learn form your mistakes. Take pride. Pay a compliment. These are just some of the positive and uplifting statements you'll find on this beautifully designed display, which you can hang up in your classroom for years to...
Media Smarts
Kids, Alcohol and Advertising - Understanding Brands
Learners explore the importance of branding for developing customer loyalty and recognition of products.
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