{"page":"\u003clink rel=\"stylesheet\" href=\"https://lessonplanet.com/assets/packs/css/resources-c03aa079.css\" /\u003e\n\u003clink rel=\"stylesheet\" href=\"https://lessonplanet.com/assets/packs/css/lp_boclips_stylesheets-517835be.css\" media=\"all\" /\u003e\n\u003cdiv data-title='The Value of Positive Feedback' data-url='/boclips/videos/65d5c7e6fa4cad1efcc399c9' data-video-url='/boclips/videos/65d5c7e6fa4cad1efcc399c9' id='bo_player_modal'\u003e\n\u003cdiv class='boclips-resource-page modal-dialog panel-container'\u003e\n\u003cdiv class='react-notifications-root'\u003e\u003c/div\u003e\n\u003cdiv class='rp-header'\u003e\n\u003cdiv class='rp-type'\u003e\n\u003ci aria-hidden='true' class='fai fa-regular fa-circle-play'\u003e\u003c/i\u003e\nVideo\n\u003c/div\u003e\n\u003ch1 class='rp-title' id='video-title'\u003e\nThe Value of Positive Feedback\n\u003c/h1\u003e\n\u003cdiv class='rp-actions'\u003e\n\u003cdiv class='mr-1'\u003e\n\u003ca class=\"btn btn-success\" data-posthog-event=\"Signup: LP Signup Activity\" data-posthog-location=\"body_link_boclips\" data-remote=\"true\" href=\"/subscription/new\"\u003e\u003cspan\u003e\u003cspan\u003eGet Free Access\u003c/span\u003e\u003cspan class=\"\"\u003e for 10 Days\u003c/span\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class='rp-body'\u003e\n\u003cdiv class='rp-info'\u003e\n\u003cdiv aria-label='Hide resource details' class='rp-hide-info' role='button' tabindex='0'\u003e\u0026times;\u003c/div\u003e\n\u003ci aria-label='Expand resource details' class='rp-expand-info fai fa-solid fa-up-right-and-down-left-from-center' role='button' tabindex='0'\u003e\u003c/i\u003e\n\u003ci aria-label='Compress resource details' class='rp-compress-info fai fa-solid fa-down-left-and-up-right-to-center' role='button' tabindex='0'\u003e\u003c/i\u003e\n\u003cdiv class='rp-rating'\u003e\n\u003cspan class='resource-pool'\u003e\n\u003cspan class='pool-label'\u003ePublisher:\u003c/span\u003e\n\u003cspan class='pool-name'\u003e\n\u003cspan class='text'\u003e\u003ca data-publisher-id=\"30356011\" href=\"/search?publisher_ids%5B%5D=30356011\"\u003eCurated Video\u003c/a\u003e\u003c/span\u003e\n\u003c/span\u003e\n\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class='rp-description'\u003e\n\u003cspan class='short-description'\u003eFeedback is a vital part of any manager or supervisor’s role. And that’s as true for Project Managers as for any other form of manager or leader. There are different types, but the one that gets the most people confused - or even angry -...\u003c/span\u003e\n\u003cspan class='full-description hide'\u003eFeedback is a vital part of any manager or supervisor’s role. And that’s as true for Project Managers as for any other form of manager or leader. There are different types, but the one that gets the most people confused - or even angry - is purely positive feedback.\u003cbr/\u003e\u003cbr/\u003eThere are a number of different types of feedback.\u003cbr/\u003e- Critical (or negative) judgemental feedback\u003cbr/\u003e- Balanced feedback\u003cbr/\u003e- Wholly Positive feedback\u003cbr/\u003e\u003cbr/\u003eBut, people always struggled with wholly positive feedback.\u003cbr/\u003e‘What do you do if someone gets something wrong? Do you tell them it’s okay and praise them for it? That’s stupid.’\u003cbr/\u003eNo, you don’t praise people for getting things wrong. \u003cbr/\u003e\u003cbr/\u003eBut do you think they don’t know?\u003cbr/\u003eIf they really don’t know, then they are not yet at a level where wholly positive feedback is an appropriate developmental tool.\u003cbr/\u003e\u003cbr/\u003eBut if they are…\u003cbr/\u003eHave you ever made a mistake? Of course you have. And did you know it was a mistake? Of course you did… you were kicking yourself.\u003cbr/\u003eSo, how much did it help when someone pointed it out for you?\u003cbr/\u003e‘You shouldn’t have done it like that.’\u003cbr/\u003e\u003cbr/\u003eAt best, it just annoyed you or left you feeling even more embarrassed. A worst, it enraged you and took all your focus off fixing things. \u003cbr/\u003e\u003cbr/\u003eA story about Ernest Shackleton…\u003cbr/\u003eIt was related by the Surgeon on the Endurance, Alexander Macklin.\u003cbr/\u003eTwo of the men on watch had got a wire rope tangled on the shop’s propellor, which Macklin described as ‘a very nasty accident’.\u003cbr/\u003e\u003cbr/\u003eMacklin went on to say: ‘but there was no recrimination at all. The thing was done and the thing was to get it undone.’\u003cbr/\u003e\u003cbr/\u003eAny time Shackleton felt he had come down too hard on someone he would undo the effect with a personal talk.\u003cbr/\u003eHe knew that the men would feel worse if they knew they had let him down, but that he didn’t say anything.\u003cbr/\u003e\u003cbr/\u003ePositive Feedback and Transactional Analysis (TA)\u003cbr/\u003eWe need human interaction to feel emotionally and psychologically secure.\u003cbr/\u003eBut some people never got compliments as a child. So, to get that human interaction, they resort to seeking out criticism and punishment. If people are stuck in that mode, no amount of chastisement will stop them doing things wrong. The chastisement is the reward they crave.\u003cbr/\u003e\u003cbr/\u003eTA calls a unit of human recognition a Stroke\u003cbr/\u003eWhen we give strokes, we can give:\u003cbr/\u003e👍Positive strokes (supportive)\u003cbr/\u003e👎 Negative strokes (disparaging)\u003cbr/\u003e🙃 Conditional strokes (positive or negative - but linked to a behavior or event)\u003cbr/\u003e😉 Unconditional strokes (positive or negative - but not linked to any behavior or event - just for being you)\u003cbr/\u003e\u003cbr/\u003eInstead, withhold it. Don’t give them that reward for doing the wrong thing. Instead, retrain their unconscious. Give them a positive reward for tiny successes. That way, they will come to associate interaction with doing the right things. Because, for them, at the start, criticism has no effect on their behavior save to entrench it.\u003cbr/\u003e\u003cbr/\u003eThe giving and receiving of strokes is often known as a 'stroke economy'.\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class='action-container flex justify-between'\u003e\n\u003cbutton aria-expanded='false' aria-label='Read more description' class='rp-full-description' type='button'\u003e\n\u003ci class='fai fa-solid fa-align-left'\u003e\u003c/i\u003e\n\u003cspan id='read_more'\u003eRead More\u003c/span\u003e\n\u003c/button\u003e\n\u003cdiv class='rp-report'\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv aria-labelledby='resource-details-heading' class='rp-info-section'\u003e\n\u003ch2 class='title' id='resource-details-heading'\u003eResource Details\u003c/h2\u003e\n\u003cdiv class='rp-resource-details clearfix'\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt\u003eCurator Rating\u003c/dt\u003e\n\u003cdd\u003e\u003cspan class=\"star-rating\" aria-label=\"4.0 out of 5 stars\" role=\"img\"\u003e\u003ci class=\"fa-solid fa-star text-action\" aria-hidden=\"true\"\u003e\u003c/i\u003e\u003ci class=\"fa-solid fa-star text-action\" aria-hidden=\"true\"\u003e\u003c/i\u003e\u003ci class=\"fa-solid fa-star text-action\" aria-hidden=\"true\"\u003e\u003c/i\u003e\u003ci class=\"fa-solid fa-star text-action\" aria-hidden=\"true\"\u003e\u003c/i\u003e\u003ci class=\"fa-regular fa-star text-action\" aria-hidden=\"true\"\u003e\u003c/i\u003e\u003c/span\u003e\u003c/dd\u003e\n\u003c/dl\u003e\n\u003c/div\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt class=\"educator-rating-title\"\u003eEducator Rating\u003c/dt\u003e\u003cdd\u003e\u003cdiv class=\"educator-rating-details\" data-path=\"/educator_ratings/rrp_data?resourceable_id=87513251\u0026amp;resourceable_type=Boclips%3A%3AVideoMetadata\"\u003e\u003cspan class=\"not-yet-rated\"\u003eNot yet Rated\u003c/span\u003e\u003c/div\u003e\u003c/dd\u003e\n\u003c/dl\u003e\n\u003c/div\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt\u003eMedia Length\u003c/dt\u003e\n\u003cdd\u003e7:57\u003c/dd\u003e\n\u003c/dl\u003e\n\u003c/div\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt\u003eGrade\u003c/dt\u003e\u003cdd title=\"Grade\"\u003e10th - Higher Ed\u003c/dd\u003e\n\u003c/dl\u003e\n\u003c/div\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt\u003eSubjects\u003c/dt\u003e\u003cdd\u003e\u003cspan\u003e\u003ca href=\"/search?keywords=mad+lib%27s+in+french\u0026amp;search_tab_id=1\u0026amp;subject_ids%5B%5D=1319782\"\u003eCareer \u0026amp; Technical Education\u003c/a\u003e\u003c/span\u003e\u003c/dd\u003e\u003cdd class=\"text-muted\"\u003e\u003ci class=\"fa-solid fa-lock mr5\"\u003e\u003c/i\u003e1 more...\u003c/dd\u003e\n\u003c/dl\u003e\n\u003c/div\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt\u003eMedia Type\u003c/dt\u003e\u003cdd\u003e\u003cspan\u003e\u003ca href=\"/search?keywords=mad+lib%27s+in+french\u0026amp;search_tab_id=2\u0026amp;type_ids%5B%5D=4543647\"\u003eInstructional Videos\u003c/a\u003e\u003c/span\u003e\u003c/dd\u003e\n\u003c/dl\u003e\n\u003c/div\u003e\n\u003cdiv class='detail'\u003e\n\u003cdl\u003e\n\u003cdt\u003eSource:\u003c/dt\u003e\n\u003cdiv class='preview-source' data-animation='true' data-boundary='.rp-info' data-container='.rp-resource-details' data-html='false' data-title='Online PM Courses gives you clear, practical Project Management knowledge, that is easy to understand and apply. 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