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\nHow to Understand the Stages of Conflict\n

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\nIn an earlier video, we looked at the Sources of Conflict. In this video, we will focus on the stages of conflict: Escalation and De-escalation.How to Understand the Sources of Conflict:...\nIn an earlier video, we looked at the Sources of Conflict. In this video, we will focus on the stages of conflict: Escalation and De-escalation.

How to Understand the Sources of Conflict:    • How to Understand the Sources of Conf...  

The sources of conflict were many and complex. They often boil down to:

Needs: Need drives us to satisfy need. We are prepared to do what it takes
Conflict arises when getting what we need takes something away from others
Rights: we also get into conflict to protect perceived rights.
Conflict arises when this impinges on others’ rights
Fears: Fear is the strongest emotion
Conflict arises when fear drives us to try to take something away from or impinge on the rights of others
Respect: Respect is a vital social glue that holds together our self-confidence and our relationships. Conflict arises when we do not show equal respect for ourselves and others.

The Stages of Conflict
One side of the conflict boomerang
• Accord
• Irritation
• Resistance
• Anger
• Abuse
• …violence

The Signs of Rising Tension
• Posture
- Lean away to ease discomfort
- Or lean in for conflict
• Gesture
- Face touching and eye blocking/rubbing = disagreement or disbelief
- Furrowed brow – stress. Touching it indicates struggling with idea
- Neck touching – collar or necklace
- Hand rubbing, wrist wringing
- Body hug and palm cleansing/thigh stroking - anxiety

De-Escalation Process: Seven Steps
=============================
Demonstrate Respect
1. Make the choice to engage positively
2. Make contact

Build Rapport
3. Appreciate the courage the other person is showing
Demonstrate empathy and show you understand their position
4. Understand each other’s points of view
Share facts, feelings, perspectives, concerns and definitions to build rapport

Collaborate
5. Agree criteria for a resolution
what are your respective absolute requirements and desired outcomes?

Explore
6. Explore options and possible solutions

Resolution
7. Offer a resolution
Come to a decision and agree next steps\n
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Media Length
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8:35
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Grade
10th - Higher Ed
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Subjects
Career & Technical Education
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Instructional Videos
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Source:
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\nOnline PM Courses\n\n
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Date
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2021
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Language
English
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Audiences
For Teacher Use
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Fine Print: Educational Use
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Concepts

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conflict, abuse, resolution, conflicts, respect, work
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stages of conflict, sources of conflict, signs of conflict, conflict boomerang, conflict management, manage conflict, de-escalation, project management, project manager, mike clayton, onlinepmcourses, rising tension, de-escalating conflict, how to manage conflict, physical space, positive choice, de escalation, open wider, impending conflict, conflict situation, situation, boomerang, body, make, people, sources, stages, peak, perceive, fear, number, angry, person, process, starting, sign, making, mouth
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