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\nI Don't Like You - Trust and how to Deal with the Toughest Form of Resistance\n

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\nOne thing Project Managers most fear is resistance from one or more of your stakeholders. And one form of resistance is particularly hard to deal with. They may not say it outright. But the resistance amounts to something plain and...\nOne thing Project Managers most fear is resistance from one or more of your stakeholders. And one form of resistance is particularly hard to deal with. They may not say it outright. But the resistance amounts to something plain and simple: blunt even: 'I don't like you.' And this is all about Trust.

The first step is to recognize that it may not be you. It may just be something you represent to that stakeholder.

But what if something about you means they don't like you?
The important thing is not that they like you. Rather it's that they trust you.

The Trust Equation relates the trust your stakeholder has in you to four factors:

1. Your Credibility. That is, your professional expertise and experience.
2. Your Reliability. The degree they feel you will do as you say you will.
3. The Intimacy between you and that stakeholder. That is, how comfortable they feel in sharing information with you.
4. Your Self-orientation. This is the degree to which they think your actions arise from self-interest.

Trust (T) is given by: T = (C + R + I) / S

In the face of 'I don't like you'
Understand which elements of the trust equation are weak. Trust issues on a project are often:

• Credibility: I don't believe the changes are right.
• Reliability: You aren’t keeping me as well-informed about progress as I’d like
• Intimacy: You haven't built a strong enough relationship with me
• Self-orientation: I don't trust the motives of the organization

Once you understand where trust is leaking away, you can start to address the issue, and build it up.\n
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Resource Details

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Media Length
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5:05
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Grade
10th - Higher Ed
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Subjects
Career & Technical Education
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Media Type
Instructional Videos
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Source:
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\nOnline PM Courses\n\n
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Date
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2022
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Language
English
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Audiences
For Teacher Use
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Fine Print: Educational Use
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Concepts

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trust, resistance, work, elements
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trust equation, trust equation david maister, trust equation charles green, trust equation explained, trusted advisor, i don't like you, credibility, reliability, intimacy, self-orientation, handling resistance, stakeholder resistance, stakeholders, stakeholder theory, stakeholder engagement, stakeholder management, how to deal with difficult people, trust issues, trust in you, trust equation hbr, trusted advisor david maister, trusted advisor formula, perceive, form, stakeholder, hard, deal, idea, resent, relationship, extent, experience, orientation, weak, find, feel, information, understand, address, comfortable, motives, organization, build
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