{"page":"\u003clink rel=\"stylesheet\" href=\"https://lessonplanet.com/assets/packs/css/resources-c03aa079.css\" /\u003e\n\u003clink rel=\"stylesheet\" href=\"https://lessonplanet.com/assets/packs/css/lp_boclips_stylesheets-517835be.css\" media=\"all\" /\u003e\n\u003cdiv data-title='Customer Service Robots Debut in Malls, Airports' data-url='/boclips/videos/5c54d2c0d8eafeecae1e44ef' data-video-url='/boclips/videos/5c54d2c0d8eafeecae1e44ef' id='bo_player_modal'\u003e\n\u003cdiv class='boclips-resource-page modal-dialog panel-container'\u003e\n\u003cdiv class='react-notifications-root'\u003e\u003c/div\u003e\n\u003cdiv class='rp-header'\u003e\n\u003cdiv class='rp-type'\u003e\n\u003ci aria-hidden='true' class='fai fa-regular fa-circle-play'\u003e\u003c/i\u003e\nVideo\n\u003c/div\u003e\n\u003ch1 class='rp-title' id='video-title'\u003e\nCustomer Service Robots Debut in Malls, Airports\n\u003c/h1\u003e\n\u003cdiv class='rp-actions'\u003e\n\u003cdiv class='mr-1'\u003e\n\u003ca class=\"btn btn-success\" data-posthog-event=\"Signup: LP Signup Activity\" data-posthog-location=\"body_link_boclips\" data-remote=\"true\" href=\"/subscription/new\"\u003e\u003cspan\u003e\u003cspan\u003eGet Free Access\u003c/span\u003e\u003cspan class=\"\"\u003e for 10 Days\u003c/span\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class='rp-body'\u003e\n\u003cdiv class='rp-info'\u003e\n\u003cdiv aria-label='Hide resource details' class='rp-hide-info' role='button' tabindex='0'\u003e\u0026times;\u003c/div\u003e\n\u003ci aria-label='Expand resource details' class='rp-expand-info fai fa-solid fa-up-right-and-down-left-from-center' role='button' tabindex='0'\u003e\u003c/i\u003e\n\u003ci aria-label='Compress resource details' class='rp-compress-info fai fa-solid fa-down-left-and-up-right-to-center' role='button' tabindex='0'\u003e\u003c/i\u003e\n\u003cdiv class='rp-rating'\u003e\n\u003cspan class='resource-pool'\u003e\n\u003cspan class='pool-label'\u003ePublisher:\u003c/span\u003e\n\u003cspan class='pool-name'\u003e\n\u003cspan class='text'\u003e\u003ca data-publisher-id=\"30356011\" href=\"/search?publisher_ids%5B%5D=30356011\"\u003eCurated Video\u003c/a\u003e\u003c/span\u003e\n\u003c/span\u003e\n\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class='rp-description'\u003e\n\u003cspan class='short-description'\u003eRESTRICTION SUMMARY: AP CLIENTS ONLYSHOTLIST:AP TELEVISION - AP CLIENTS ONLYSan Francisco, California - December 19, 20161. Kids play \"card game\" with \"Pepper\" robot2. SOUNDBITE (English) Steve Carlin, SoftBank Robotics general...\u003c/span\u003e\n\u003cspan class='full-description hide'\u003eRESTRICTION SUMMARY: AP CLIENTS ONLYSHOTLIST:AP TELEVISION - AP CLIENTS ONLYSan Francisco, California - December 19, 20161. Kids play \"card game\" with \"Pepper\" robot2. SOUNDBITE (English) Steve Carlin, SoftBank Robotics general manager\"So Pepper is a humanoid companion robot that's designed by Softbank Robotics. And it's really meant to engage people as they're going about their day. It could be in a retail setting like here in Westfield Mall. So it's designed to engage with them, impart some information, utilize it's array of sensors to understand their mood potentially and to give feedback and respond accordingly.\" 3. Max Manning and another boy play \"smile\" game with Pepper4. SOUNDBITE (English) Max Manning, mall customer\"I think it's really amazing. What I like most about it is that it can move all of its joints, and it's really interactive. It talks and it sort of responds to you.\"5. Boys interact with Pepper6. SOUNDBITE (English) Steve Carlin, SoftBank Robotics general manager\"So no we don't believe it will replace jobs so much as augment and make more valuable the store personnel that are already there.\"7. Boy poses for \"selfie\" with Pepper 8. SOUNDBITE (English) Steve Carlin, SoftBank Robotics general manager\"It's a great solution for retail. So yes we believe we're going to see a lot more of this kind of technology in the retail setting.\"9. Pepper dances for girlAP TELEVISION - AP CLIENTS ONLYSan Jose, California - December 15, 2016  10. \"Amelia\" robot says welcome to airport11. Robot dancing in airport terminal12. SOUNDBITE (English) Rosemary Barnes, San Jose International Airport\"Amelia is one of three robots offered at Silicon Valley's airport. We're sharing these robots with our customers to engage them, to entertain them, but also to allow them to shop and eat and find their way around our airport. And so far our goal has been very successful. We're finding that families love these robots. Children love them. When the kids are happy while traveling, the parents are happy.\"13. Man uses robot touchscreen to find dining info14. Heather Allan and two kids interact with robot15. Mother and toddler girl watch robot dance16. Heather Allan, husband and two kids pose for photo taken by robot17. Father types info to receive photo18. SOUNDBITE (English) Heather Allan, airport passenger\"I think it's a great feature and really interactive for the kids to use. They're four and two and they're able to use it, which is great. I guess we found out what we're going to eat and got some dancing and some exercise for them too.\"19. Kids watch robot dance to music20. Robot dancing in airport terminalSTORYLINE:Meet Pepper -- a friendly humanoid robot that could be coming to a shopping center near you. Pepper looks like another expensive toy in the San Francisco mall where it delights crowds as it dances, plays games, poses for selfies and chats in a child-like voice.But it would be a mistake to dismiss the 4-foot-tall android as mere child's play.Imported by Japan, Pepper is part of an ambitious push to put personable robots in malls, airports and other businesses around the world.Tokyo-based SoftBank Robotics is placing Pepper robots in Westfield Corp.'s malls in San Francisco and Santa Clara, California for a three-month test run to learn how it can engage shoppers in its first extended appearance in the U.S.If all goes well, Westfield plans to spice up its New York mall at the World Trade Center and Garden State mall in Paramus, New Jersey, with Pepper too.Pepper is already being used in grocery stores, coffee shops, cruise ships and homes across Japan and Europe. If the technology advances as Softbank Robotics hopes, Pepper could become a playmate, companion and concierge that responds to voice commands to retrieve vital information, make reservations and control home appliances.Customer-service robots could also be coming to your local airport.Mineta San Jose International Airport recently introduced three robots to entertain and guide travelers arriving in and departing from Silicon Valley.The robots - named Amelia, Norma, and Piper - are believed to be the first robots deployed at a U.S. airport. Similar machines are already working in airports in Japan, Canada and Europe.Designed by South Korea's Future Robots, the airport bots can dance, play music, take photos and provide information about shopping, dinning and restrooms on a large touchscreen - in six languages. It's topped with a head-shaped screen showing a young woman's face.Home-improvement retailer Lowe's recently introduced \"Lowe-Bot\" at its San Jose store and plans to roll them out at 10 other stores in the San Francisco Bay area in early 2017. The NAVii retail robot, designed by Mountain View, Calif.-based Fellow Robots, can help shoppers find merchandise in its sprawling stores. It was first introduced at Lowe's OSH hardware stores two years ago as \"OSHBot.\"Lowe's machine has a detailed database of the store's inventory, enabling it to quickly determine if something is in stock and then guide shoppers to the aisle where the requested item is located.===========================================================Clients are reminded: (i) to check the terms of their licence agreements for use of content outside news programming and that further advice and assistance can be obtained from the AP Archive on: Tel +44 (0) 20 7482 7482 Email: info@aparchive.com(ii) they should check with the applicable collecting society in their Territory regarding the clearance of any sound recording or performance included within the AP Television News service (iii) they have editorial responsibility for the use of all and any content included within the AP Television News service and for libel, privacy, compliance and third party rights applicable to their 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id='concepts-heading'\u003eConcepts\u003c/h2\u003e\n\u003cdiv class='clearfix'\u003e\n\u003cdiv class='details-list concepts' data-identifier='Boclips::VideoDecorator' data-type='concepts'\u003erobots, robotics\u003c/div\u003e\n\u003cdiv class='concepts-toggle-buttons' data-identifier='Boclips::VideoDecorator'\u003e\n\u003cbutton aria-expanded='false' class='more btn-link' type='button'\u003e\n\u003cspan\u003eShow More\u003c/span\u003e\n\u003ci aria-hidden='true' class='fa-solid fa-caret-down ml5'\u003e\u003c/i\u003e\n\u003c/button\u003e\n\u003cbutton aria-expanded='true' class='less btn-link' style='display: none;' type='button'\u003e\n\u003cspan\u003eShow Less\u003c/span\u003e\n\u003ci aria-hidden='true' class='fa-solid fa-caret-up ml5'\u003e\u003c/i\u003e\n\u003c/button\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv aria-labelledby='additional-tags-heading' class='rp-info-section'\u003e\n\u003ch2 class='title' id='additional-tags-heading'\u003eAdditional 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